We take 50% deposit when you book an appointment with us to ensure that your booking is secure.

We will not accept any bookings from anonymous callers or any caller who refuses to provide proper identification. We kindly ask for your understanding in this matter, as it is our priority to maintain a safe and comfortable environment for all.

We operate a 12 hours (24 hours on weekend) notice reschedule/cancellation policy. If you are unable to attend your appointment or wish to reschedule, you must contact Calm Team directly by phone or email at least 12 hours (24 hours on weekend) prior to your appointment time.

Phone: (+61) 0431 585 994 or email: hello@calmtopia.com.au

Failing to give a minimum 12 hours notice for cancellations or rescheduling, will result in your deposit not be refunded.

Fail to give us 1-hours notice prior to the appointment start time and you will be required to pay 100% of your booked service cost.

If you are late for your appointment then please note that due to time restrictions we may not be able to accommodate the entire duration of your massage. you will be required to pay the original service price. 

If a therapist is unable to or not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In exceptional circumstances, we may need to cancel/reschedule your booking. In the event that we cannot fulfil your appointment, we will attempt to contact you by telephone as soon as possible.